Official Station Deployment Case in a Public Institution — AI Guide at the Nonsan City Hall Civil Service Center

About

At the city hall civil service office, various inquiries were repeatedly occurring, leading to longer wait times and a growing burden on staff handling guidance. To address this, Nonsan City Hall installed a Perso Interactive station in the civil service office and officially introduced AI-based administrative services to local residents, beginning full-scale operation.

By introducing an AI Avatar civil service guidance service that provides voice guidance on complaint submission, department locations, required documents, and other information, and instantly responds to frequently asked questions from visiting citizens, the city achieved both shorter wait times and improved service efficiency. As a result, it became an example of AI adoption in public institutions, offering local residents a more convenient and smart administrative service environment while demonstrating the potential for digital transformation within public agencies.

Background

The city hall civil service office is a space visited by many citizens to handle a wide range of administrative tasks, and repeated questions about how to submit complaints, where the responsible department is located, and what documents are required occurred every day. This increased the workload of guidance staff, and visitors continued to face inconvenience as they had to wait or move between multiple counters to get the information they wanted.

Especially during peak visiting hours, even simple guidance caused inefficiently long wait times. To provide faster and more consistent guidance, reduce inconvenience for visitors, and improve administrative service efficiency, the decision was made to introduce the Perso Interactive station.

Solution

Nonsan City Hall installed a Perso Interactive station in the civil service office and created an environment where an AI Avatar directly guides visiting citizens. Visitors can ask the AI Avatar naturally by voice and instantly check how to submit complaints, where the responsible department is located, and what documents are needed.

Even for everyday questions such as, "Where do I file a moving-in report?" or "What documents are needed to issue a resident registration copy?" the AI responds accurately, creating an environment where visitors can get the information they need all at once without having to move from counter to counter or wait in line.

In addition, through real-time response capabilities for frequently asked questions (FAQ), the system was structured to effectively distribute repetitive inquiries. This transformed the service from a simple guidance setup into a smart administrative guidance service capable of continuous support.

Results

The AI guidance service introduced at the Nonsan City Hall civil service office helped visitors check the information they needed more quickly and contributed to improving the existing wait-based guidance structure. As frequently repeated inquiries were distributed and handled through AI, the flow of civil service responses became more efficient, and staff were able to focus on handling more complex requests.

In addition, as the method of directly talking with AI to check information became established, visitors could receive guidance immediately without waiting, which in turn improved convenience for using the civil service office. This case demonstrates that AI-based conversational services can deliver practical operational benefits even in public institution civil service guidance, and it served as an opportunity to confirm its potential as a model that can be expanded to various administrative services in the future.

Recommended for

If you are a civil service officer at a city hall or district office, a public institution staff member, or a local government official planning to introduce AI-based administrative services, this case will be a valuable reference. In particular, it presents a direction that can be applied when seeking to reduce repetitive guidance work and improve citizens' waiting times to provide more efficient administrative services.

Related article: Nonsan strawberries begin the countdown to go global — unveiling of the "2027 World Strawberry Industry Expo D-500" billboard... AI guidance kiosk also makes its debut

Frequently Asked Questions

Q. Can it be deployed on-site right away without installation or separate development?

A. Yes. Perso Interactive AI can be deployed on-site immediately without separate development or infrastructure setup. However, if additional information or customization is needed, development can be carried out as desired through prior consultation. After development, the station (kiosk) device can be placed and operated right away on-site.

Q. Can older adults use it as well?

A. Yes. Through a voice-based interface, even users who are not familiar with digital devices can use it easily. The interface and response method can also be adjusted to suit user characteristics.

Q. Can it be used for administrative services other than civil service guidance?

A. Yes. In addition to civil service guidance, it can also be used for a variety of administrative services such as local event and welfare program information, and notice delivery. Content can be customized to match the institution's operational purpose.