Corporate Lobby AI Concierge Kiosk Implementation Case — From Visitor Guidance to Multilingual Assistance, All at Once

About

The lobby of a corporate headquarters is the first space that shapes the company's image, but the receptionist desk-centered operating model created waiting times and response limitations. In particular, foreign visitors often found it difficult to receive accurate guidance due to language barriers, which led to issues that negatively affected the company’s first impression.

Companies introduced a Perso Interactive AI-based AI concierge station to build an interactive guidance environment where visitors can naturally converse with an AI Avatar in the lobby and instantly check building guidance, visit procedures, location information, and more.

As a result, they achieved outcomes such as improved visitor response speed, stronger capability to assist foreign visitors, and a notable enhancement in corporate image and brand experience through the AI concierge lobby experience.

Background of Adoption

As global business environments became the norm, the proportion of foreign partners and customers visiting corporate headquarters increased, and awareness grew that the first lobby experience directly affects corporate image.

However, the existing receptionist desk operating model had structural limitations, such as visitor wait times and response gaps when staff were unavailable. For multilingual support, it was practically impossible without assigning separate personnel, and inefficiencies continued as staff resources were consumed handling repetitive inquiries.

To deliver a professional and consistent experience to visitors from the very first moment in the lobby, companies adopted a Perso Interactive-based AI concierge, enabling visitors to proactively obtain information while directly experiencing the company’s brand value.

Solution

When visitors ask questions to the AI concierge station in natural language, an interactive guidance environment where the AI Avatar responds immediately is implemented. For questions such as “Where should I go for Team OO?” and “How do I register my visit?”, the AI accurately understands intent and provides real-time location guidance and procedure explanations, reducing the time visitors hesitate or wait in the lobby.

By supporting real-time multilingual responses in English, Japanese, Chinese, and more, global visitors can receive the same level of guidance regardless of language, and by delivering company-specific information together with branding elements, it provides visitors with a consistent and professional corporate image.

With a structure where the AI automatically handles repetitive inquiries, guidance staff can focus on more complex and detailed responses.

Results

After introducing the AI concierge, the time visitors spent searching for information or waiting for guidance in the lobby decreased, establishing a visitor experience centered on immediate guidance. As repeatedly occurring identical inquiries were automatically handled through AI, the workload on receptionist desk staff decreased.

In addition, through real-time multilingual support, foreign visitors were able to receive guidance on their own without separate assistance, naturally demonstrating the company’s global response capability. As a result, the AI concierge became a core element shaping the first impression of the lobby, and both the company’s brand image and the quality of visitor experience improved together.

Recommended For

If you are responsible for facility management at corporate headquarters, head office lobbies, global companies with frequent foreign visitor interactions, or places that need more efficient reception desk operations, this case is your reference. Consider expanding to similar spaces where visitor guidance is essential, such as hospital reception desks and hotel concierge services.

Frequently Asked Questions

Q. Can it be deployed on-site immediately without installation or separate development?

A. Yes. Perso Interactive AI can be deployed on-site immediately without separate development or infrastructure setup. However, if adding event information or customization is required, desired development can be carried out through prior consultation. After development, station (kiosk) devices can be placed and operated on-site right away.

Q. Can company-specific customized information be reflected?

A. Yes, it can. Customized guidance can be provided by reflecting company-specific information and policies such as department locations, visitor processes, and security procedures.