How POSCO increased work productivity with an AI agent integrated with its internal network

About

Within POSCO, various types of information—such as regulations, schedules, and HR details—were distributed across multiple systems, creating inefficiencies as employees had to search through several platforms to find what they needed. Ongoing issues included reduced productivity and limited information accessibility, as employees could not quickly find needed information during work and the same questions were repeatedly asked.

To solve this, POSCO introduced an AI agent system integrated with its internal network using the Perso Interactive AI SDK and Station, creating an environment where employees can talk with an AI Avatar through the Station and instantly check needed work information—such as internal information search, schedule checks, and employee lookup—within a single conversational flow.

As a result, internally dispersed information was integrated into a single system, simplifying the information discovery process. Repetitive inquiries were reduced, enabling employees to focus on core tasks and creating a more efficient work environment.

Background for Adoption

POSCO faced the challenge of ensuring that internal employees become active users of technology rather than mere observers of complex systems.

The implementation began with the question: “Can all internal information be found most quickly and accurately through conversation with an AI Avatar, without searching?” In particular, POSCO sought to go beyond abstract technology discussions and realize digital innovation that could be immediately felt in real work settings through an AI agent connected to actual intranet data.

Solution

Built on Perso Interactive AI technology, this system is not a simple demo agent; its key characteristic is that it is directly connected to POSCO’s intranet and operates based on POSCO’s real business data.

Employees can ask questions naturally via text or voice and instantly check a wide range of work-related information, including internal policy and business knowledge search, schedule checking and management, and employee information lookup. Rather than simply listing information, the AI Avatar provides responses in a format that can be immediately used for the work context, making the process from information discovery to practical application much more streamlined.

In particular, the newly introduced horizontal Station provides employees with more intuitive interaction. Thanks to its SDK-based flexible architecture, it also integrates seamlessly with existing complex business systems, serving to unify points of access for information discovery.

Outcomes

After adopting the solution, there was a shift in perception: AI was no longer seen as just a concept or future technology, but accepted as a tool that can be used immediately in real work environments. This reflects how AI’s once-abstract potential became connected to concrete work experiences.

As the previous method of navigating multiple systems was transformed into a structure solved through conversation with an AI Avatar, the information access process became simpler and overall usability improved significantly. As the usefulness of the AI agent was validated across various practical areas—including work schedule management and employee lookup—the project delivered a key benchmark for gauging enterprise-wide AI applicability and established a scalable model for expansion.

Recommended For

This case provides an innovative guide for companies that need an integrated work guidance system and for managers who need automation of repetitive inquiries. It can serve as a strong reference for organizations that want to go beyond abstract technology adoption and establish standards for systematic digital transformation based on real data.

Related article: ESTsoft, AI kiosk “Perso AI Avatar Station” expanding into everyday AI services... from home and workplace to leisure!

Common Questions

Q. Can it be deployed on-site immediately without installation or separate development?

A. Yes. Perso Interactive AI can be deployed on-site immediately without separate development or infrastructure setup. However, if adding event information or customizations is needed, the requested development can be carried out through prior consultation. After development, the Station (kiosk) device can be placed and operated on-site right away.

Q. Is customization or expansion possible?

A. Yes. Because it has an SDK-based architecture, various customizations are possible to fit enterprise environments, including feature expansion, UI changes, and broadening the scope of data integration.