How can complex civil service procedures be made simple and accurate just by talking with an AI kiosk?

About

Public institutions are vital touchpoints for citizens, yet complex administrative procedures and fragmented information often make it difficult for visitors to access services immediately. Those unfamiliar with administrative terminology frequently find themselves navigating between various service windows to gather the information they need.

To resolve this, Perso Interactive AI-based civil service kiosk were introduced, transforming the experience into an Interactive dialogue. By conversing naturally with an AI Human avatar, visitors can instantly receive guidance on procedures, facility locations, and usage methods.

This has simplified complex administrative tasks into conversational experiences, reducing visitor confusion and automating repetitive inquiries to ease the operational burden on staff.

Background

As civic expectations for public services rise, the need to move away from static information toward personalized guidance has become a priority. Traditional systems, which rely on one-way communication, limit user participation and make it difficult for visitors to fully understand complex procedures.

The introduction of Perso Interactive was driven by a single question: “Can a visitor understand complex procedures most quickly and accurately through simple conversation?”. The solution was implemented to lower the barriers to administrative services and create a virtuous cycle where tasks are handled seamlessly through dialogue.

Solution

The Perso Interactive–powered guidance station enables visitors to access information step by step through natural conversations with an AI Human, eliminating the need to manually search for complex procedures.

For example, questions such as:

• “Where can I issue this document?”

• “What documents are required?”

• “Where should I go?”

are answered through a structured, step-by-step process guide, allowing visitors to understand the entire workflow simply by following the conversation.

Beyond administrative tasks, the system functions as a lifestyle platform, offering personalized recommendations for local festivals, restaurants, and convenience info. Furthermore, real-time Multilingual support ensures that international residents can enjoy the same high-quality public services as local citizens without language barriers.

Results

Through a step-by-step conversational flow, visitors can now grasp complex administrative procedures within a single interaction. The shift to a dialogue-based experience has stabilized visitor traffic and significantly reduced repetitive follow-up questions. Visitors now spend less time wondering what to do and can resolve their inquiries more quickly and comfortably.

As repetitive inquiries and verification steps decreased, the overall service flow became more stable and efficient. Visitors spend less time hesitating or searching for information, and can complete their tasks more quickly and comfortably.

The role of the system has also expanded beyond administrative guidance, naturally connecting users to local events, tourism information, and community services—positioning the AI Station as a comprehensive, citizen-centric information platform.

Through Multilingual support, foreign visitors—who previously faced barriers to accessing public services—can now independently complete their tasks, contributing to a more inclusive and equitable public service environment.

Recommended For

This use case is ideal for:

• Public institutions and local government operators

• Tourist information centers and public service facilities

It is especially valuable for organizations seeking to go beyond simple information delivery and achieve meaningful digital transformation by integrating administrative services with local information through AI station and AI Human technologies.

Frequently Asked Questions

Q. Can it be deployed on-site immediately without installation or separate development?

A. Yes. Perso Interactive AI can be deployed on-site immediately without any additional development or infrastructure setup. However, if event information needs to be added or customization is required, the desired development is carried out through prior consultation. Once development is complete, station (kiosk) units are placed on-site and operations can begin right away.

Q. Can foreign visitors also use it easily?

A. Yes, it is possible. Perso Interactive supports over 32 languages, and through real-time multilingual responses, foreign visitors can receive the same level of civil complaint guidance in their own language.