What if Perso Interactive were introduced in libraries and youth training centers? — Cases of implementing customized AI information kiosks for public facilities

About

Public facilities such as libraries and youth training centers provide a wide range of information, but their usage structure remained passive, requiring users to search directly or ask for assistance to find what they needed. In particular, services such as book recommendations, facility usage guidance, and youth counseling should vary depending on each individual’s situation and needs, but the one-way method of information delivery had clear limitations in providing sufficient satisfaction to each user.

To address this, a customized public facility guidance and counseling station based on Perso Interactive AI was introduced, creating an interactive user environment where users can converse with AI in real time and receive guidance and recommendations tailored to their personal circumstances. As a result, both the number of facility users and user satisfaction increased, while reduced repetitive inquiries also improved operational efficiency.

Background for Adoption

Users visiting public facilities increasingly expect faster and more personalized access to information. However, existing guidance methods in libraries and educational facilities relied on users searching directly or asking staff, making it difficult to provide immediate guidance tailored to an individual’s age, interests, and situation.

Particularly in areas where user needs vary—such as book recommendations, youth career counseling, and facility guidance—staff response burdens increased, while user wait times and information-search fatigue repeatedly became issues. To improve accessibility to public facility visits, an interactive, conversation-based guidance station was introduced.

Solution

By building a customized public facility guidance and counseling station based on Perso Interactive AI, an interactive guidance environment was implemented in which users can ask questions naturally by voice or text, and the AI understands context and responds immediately.

Even for specific and personal questions such as "Recommend books suitable for teenagers," "I want counseling about my future career path," and "Recommend books that may help a woman in her 50s relieve insomnia," the AI provides personalized recommendations and guidance that comprehensively consider age, situation, and interests, rather than simple search results.

In libraries, book information and location guidance are provided, while in youth facilities, connections to counseling programs are made naturally. By integrating functions tailored to each facility’s characteristics, an environment was created where users can resolve all necessary information at a single touchpoint. It was designed with a structure in which AI automatically handles repetitive inquiries, reducing staff workload while also improving operational efficiency.

Outcomes

After service adoption, the number of users visiting public facilities increased compared to before, and the tailored guidance experience through conversations with AI served as a new motivation for facility visits.

As the process of directly searching for desired information or asking staff was streamlined, the time required for information exploration decreased, allowing users to access needed information more quickly and conveniently. Utilization rates for book recommendations and counseling program linkages also increased, showing that personalized guidance led to practical facility use.

As repetitive inquiries were automatically processed through AI, the burden of staff response duties was reduced, and an environment was established in which personnel could focus on more specialized services, further improving operational efficiency.

Recommended For

This case can serve as a strong reference for organizations operating public facilities such as libraries and youth training centers, educational institutions seeking to introduce personalized information delivery experiences, and local governments that require multilingual guidance. Expansion to similar facilities such as cultural centers and welfare centers can also be considered.